:root{--navy:#0b1b3f;--ink:#1e293b;--muted:#64748b;--line:#e2e8f0;--bg:#f4f7fb;--card:#fff;--blue:#1d4ed8;--blue-600:#2563eb;--cyan:#06b6d4;--grad:linear-gradient(90deg, #1d4ed8, #06b6d4);--green:#16a34a;--amber:#d97706;--red:#dc2626;--bubble-mine:#dbeafe;--radius:12px;color:var(--ink);background:var(--bg);font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}button{font:inherit;cursor:pointer}input,select,textarea{font:inherit;color:inherit}h1{color:var(--navy);margin:0 0 .5rem;font-size:1.5rem}h2{color:var(--navy);margin:1.5rem 0 .5rem;font-size:1.15rem}h3{color:var(--navy);margin:0 0 .75rem;font-size:1rem}h4{color:var(--navy);text-transform:uppercase;letter-spacing:.04em;margin:.5rem 0;font-size:.85rem}hr{border:0;border-top:1px solid var(--line);margin:.75rem 0}.muted{color:var(--muted)}.small{font-size:.82rem}.center{text-align:center}.row{align-items:center;display:flex}.gap{gap:.5rem}.warn{color:var(--amber);align-items:center;gap:.25rem;display:inline-flex}.error-text{color:var(--red)}.splash{place-items:center;height:100%;display:grid}.splash img{opacity:.85;width:260px}.btn{color:var(--ink);white-space:nowrap;background:#eef2f7;border:1px solid #0000;border-radius:10px;justify-content:center;align-items:center;gap:.4rem;padding:.55rem 1rem;font-weight:600;transition:filter .15s,background .15s;display:inline-flex}.btn:hover:not(:disabled){filter:brightness(.96)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn.primary{background:var(--grad);color:#fff}.btn.success{background:var(--green);color:#fff}.btn.danger{color:var(--red);background:#fee2e2}.btn.ghost{border-color:var(--line);background:#fff}.btn.link{color:var(--blue-600);background:0 0;border:0;padding:.25rem .4rem}.btn.big{border-radius:14px;padding:.9rem 1.5rem;font-size:1.05rem}.icon-btn{color:var(--muted);background:0 0;border:0;border-radius:8px;place-items:center;padding:.4rem;display:inline-grid}.icon-btn:hover{color:var(--ink);background:#eef2f7}.icon-btn.send{color:#fff;background:var(--grad);border-radius:50%;padding:.55rem}.icon-btn.recording{color:#fff;background:var(--red);border-radius:50%;padding:.55rem;animation:1.2s infinite pulse}@keyframes pulse{50%{opacity:.6}}.form{flex-direction:column;gap:.85rem;display:flex}.form.two-cols{grid-template-columns:1fr 1fr;gap:.85rem 1.25rem;display:grid}.span2{grid-column:span 2}label{color:var(--navy);flex-direction:column;gap:.3rem;font-size:.88rem;font-weight:600;display:flex}label.checkbox{flex-direction:row;align-items:center;font-weight:500}input:not([type=checkbox]):not([type=color]),select,textarea{border:1px solid var(--line);background:#fff;border-radius:10px;outline:none;padding:.55rem .7rem;font-weight:400}input:focus,select:focus,textarea:focus{border-color:var(--blue-600);box-shadow:0 0 0 3px #2563eb22}input[type=color]{border:1px solid var(--line);background:#fff;border-radius:8px;width:70px;height:38px;padding:2px}textarea{resize:vertical}fieldset{border:1px solid var(--line);border-radius:10px;padding:.75rem 1rem}legend{color:var(--navy);padding:0 .3rem;font-size:.88rem;font-weight:600}.checks{flex-wrap:wrap;gap:.5rem 1.25rem;display:flex}.checks.column{flex-direction:column}.checks label{flex-direction:row;align-items:center;gap:.4rem;font-weight:500}.hours-row{align-items:center;gap:.5rem;margin:.3rem 0;display:flex}.hours-row label{flex-direction:row;align-items:center;gap:.4rem;width:110px;font-weight:500}.alert{border-radius:10px;padding:.65rem .85rem;font-size:.9rem}.alert.error{color:#991b1b;background:#fef2f2;border:1px solid #fecaca}.alert.info{color:#1e3a8a;background:#eff6ff;border:1px solid #bfdbfe}.login{background:radial-gradient(circle at 20% 10%, #dbeafe 0, transparent 45%), radial-gradient(circle at 90% 90%, #cffafe 0, transparent 40%), var(--bg);place-items:center;min-height:100%;padding:2rem;display:grid}.login-card{background:#fff;border-radius:18px;width:min(420px,100%);padding:2rem;box-shadow:0 20px 50px #0b1b3f1a}.login-logo{width:240px;margin:0 auto 1.5rem;display:block}.topbar{border-bottom:1px solid var(--line);background:#fff;flex-shrink:0;align-items:center;gap:1.5rem;height:60px;padding:0 1.25rem;display:flex}.topbar-logo{height:32px;display:block}.topbar-user{align-items:center;gap:.75rem;margin-left:auto;display:flex}.topbar-user>div{text-align:right;flex-direction:column;line-height:1.15;display:flex}.topbar-user small{color:var(--muted);font-size:.78rem}.topnav{gap:.25rem;display:flex;overflow-x:auto}.topnav a{color:var(--muted);border-radius:8px;align-items:center;gap:.35rem;padding:.45rem .75rem;font-size:.9rem;font-weight:600;text-decoration:none;display:flex}.topnav a.active{color:var(--blue);background:#eff6ff}.status-select{border:1px solid var(--line);border-radius:999px;flex-direction:row;align-items:center;gap:.4rem;padding:.15rem .25rem .15rem .6rem}.status-select select{box-shadow:none;background:0 0;border:0;padding:.3rem .4rem}.badge{color:var(--ink);white-space:nowrap;background:#eef2f7;border-radius:999px;padding:.18rem .55rem;font-size:.75rem;font-weight:600;display:inline-block}.badge.ok{color:#166534;background:#dcfce7}.badge.off{color:var(--muted);background:#f1f5f9}.st-open,.st-waiting_human,.st-in_queue{color:#92400e;background:#fef3c7}.st-with_ai{color:#5b21b6;background:#ede9fe}.st-in_service,.st-reopened{color:#1e40af;background:#dbeafe}.st-waiting_client{color:#155e75;background:#cffafe}.st-waiting_transfer{color:#9d174d;background:#fce7f3}.st-closed{color:#166534;background:#dcfce7}.st-cancelled{color:var(--muted);background:#f1f5f9}.presence{border-radius:50%;flex-shrink:0;width:10px;height:10px;display:inline-block}.pr-online{background:var(--green)}.pr-busy{background:var(--amber)}.pr-invisible{background:#cbd5e1}.sector-dot{border-radius:50%;flex-shrink:0;width:10px;height:10px;display:inline-block}.sector-tag{color:#fff;border-radius:6px;padding:0 .4rem;font-size:.72rem;font-weight:600}.portal,.staff{flex-direction:column;height:100%;display:flex}.portal-body{flex:1;min-height:0;display:flex}.portal-side{border-right:1px solid var(--line);background:#fff;flex-direction:column;flex-shrink:0;gap:.3rem;width:230px;padding:1rem .75rem;display:flex}.portal-side a{color:var(--navy);border-radius:12px;align-items:center;gap:.65rem;padding:.7rem .85rem;font-size:.93rem;font-weight:600;text-decoration:none;display:flex}.portal-side a:hover{background:#f1f5f9}.portal-side a.active{color:var(--blue);background:#e8f0ff}.portal-main{flex:1;width:100%;max-width:1280px;margin:0 auto;padding:1.5rem;overflow:auto}.panel{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:1.25rem}.topbar-sep{background:var(--line);width:1px;height:28px}.user-menu{position:relative}.user-menu-btn{color:var(--muted);background:0 0;border:0;border-radius:12px;align-items:center;gap:.6rem;padding:.25rem .35rem;display:flex}.user-menu-btn:hover{background:#f1f5f9}.user-menu-text{text-align:left;flex-direction:column;line-height:1.15;display:flex}.user-menu-text strong{color:var(--navy);font-size:.92rem}.user-menu-text small{color:var(--muted);font-size:.78rem}.hero-banner{color:#fff;background:radial-gradient(at 70% 130%,#38bdf855 0,#0000 55%),radial-gradient(at 100% 0,#60a5fa66 0,#0000 45%),linear-gradient(110deg,#1e3a8a,#1d4ed8 45%,#2563eb 75%,#0ea5e9);border-radius:18px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:1rem;margin-bottom:1rem;padding:1.6rem 1.8rem;display:flex;position:relative;overflow:hidden;box-shadow:0 10px 30px #1d4ed833}.hero-banner h1{color:#fff;margin:0 0 .3rem;font-size:1.75rem}.hero-banner p{opacity:.92;margin:0}.hero-banner>div{z-index:1;position:relative}.hero-art{opacity:.22;pointer-events:none;position:absolute;top:50%;right:30%;transform:translateY(-50%)}.hero-btn{z-index:1;color:var(--blue);background:#fff;border-radius:12px;padding:.8rem 1.3rem;font-size:1rem;position:relative;box-shadow:0 6px 18px #0b1b3f33}.kpis{grid-template-columns:repeat(4,minmax(0,1fr));gap:.9rem;margin-bottom:1rem;display:grid}.kpi{text-align:left;border:1px solid var(--line);min-height:104px;color:inherit;background:#fff;border-radius:16px;align-items:flex-start;gap:.8rem;padding:1.1rem 1.1rem 1rem;display:flex;position:relative;box-shadow:0 4px 16px #0b1b3f0a}.kpi.clickable:hover{border-color:#bfdbfe;box-shadow:0 6px 20px #1d4ed814}.kpi-icon{flex-shrink:0;place-items:center;display:grid}.kpi-icon.cyan{color:#0891b2}.kpi-icon.blue{color:var(--blue-600)}.kpi-icon.violet{color:#7c3aed}.kpi-body{flex-direction:column;gap:.3rem;min-width:0;display:flex}.kpi-label{color:var(--navy);font-size:.88rem}.kpi-value{color:var(--navy);font-size:1.6rem;line-height:1.1}.kpi-change{border-radius:999px;align-self:flex-start;align-items:center;gap:.2rem;padding:.12rem .55rem;font-size:.74rem;font-weight:700;display:inline-flex}.kpi-change.good{color:#166534;background:#dcfce7}.kpi-change.bad{color:#991b1b;background:#fee2e2}.kpi-change.info{color:#075985;background:#e0f2fe}.kpi-change.neutral{color:var(--muted);background:#f1f5f9}.kpi-chart{position:absolute;bottom:1rem;right:1rem}.portal-grid{border-radius:16px;padding:1.1rem 1.25rem 1.25rem;box-shadow:0 4px 16px #0b1b3f0a}.portal-grid-head{align-items:center;gap:.6rem;display:flex}.portal-grid-head h2{margin:0;font-size:1.15rem}.pg-icon{width:34px;height:34px;color:var(--blue-600);background:#e8f0ff;border-radius:10px;place-items:center;display:grid}.portal-grid .grid-wrap{border:0;margin-top:.4rem}.portal-grid .grid-toolbar{border-bottom:0;padding:.5rem 0 .75rem}.portal-grid .grid-scroll{border:1px solid var(--line);border-radius:12px}.portal-grid .grid td{white-space:nowrap;padding:.7rem .75rem}.portal-grid .grid td.wrap{white-space:normal;min-width:180px}.pg-search{min-width:300px}.pg-select{border:1px solid var(--line);color:var(--navy);border-radius:10px;flex-direction:row;align-items:center;gap:.3rem;padding:0 .3rem 0 .6rem;font-weight:600}.pg-select select{box-shadow:none;background:0 0;border:0;padding:.5rem .3rem;font-weight:600}.pg-assignee{align-items:center;gap:.45rem;display:inline-flex}.round-btn.sm{width:34px;height:34px;color:var(--blue-600);border-radius:10px}.badge.with-icon{align-items:center;gap:.3rem;padding:.22rem .6rem;display:inline-flex}.page-head{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:1rem;margin-bottom:1rem;display:flex}.page-head p{margin:0}.hero{border:1px solid var(--line);background:#fff;border-radius:16px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:1rem;margin-bottom:1rem;padding:1.5rem;display:flex}.cards{grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:.75rem;margin-bottom:1rem;display:grid}.ticket-card{text-align:left;border:1px solid var(--line);border-radius:var(--radius);background:#fff;flex-direction:column;gap:.4rem;padding:1rem;display:flex}.ticket-card:hover{border-color:var(--blue-600)}.ticket-card-head{justify-content:space-between;align-items:center;gap:.5rem;display:flex}.ticket-card-subject{color:var(--navy);font-weight:600}.new-ticket{flex-direction:column;gap:1rem;max-width:760px;margin:0 auto;display:flex}.new-ticket .btn.link{align-self:flex-start}.sector-grid{grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:.6rem;display:grid}.sector-option{text-align:left;border:2px solid var(--line);background:#fff;border-radius:12px;flex-direction:column;gap:.25rem;padding:.85rem;display:flex}.sector-option.selected{background:#f8fbff;box-shadow:0 0 0 3px #2563eb18}.portal-main.wide{flex-direction:column;max-width:1440px;display:flex}.portal-ticket{flex:1;grid-template-columns:minmax(0,1fr) 340px;gap:1rem;height:100%;min-height:0;display:grid}.portal-ticket.info-closed{grid-template-columns:minmax(0,1fr)}.pt-main{flex-direction:column;gap:.75rem;min-height:0;display:flex}.ticket-head{border-radius:16px;align-items:center;gap:.6rem;padding:.85rem 1rem;display:flex;box-shadow:0 4px 16px #0b1b3f0d}.ticket-head .icon-btn{color:var(--navy)}.ticket-head-main{flex-direction:column;flex:1;gap:.25rem;min-width:0;display:flex}.ticket-head-main small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.protocol{color:var(--navy);font-family:ui-monospace,monospace}.protocol.big{letter-spacing:.02em;font-size:1.15rem}.round-btn{border:1px solid var(--line);width:40px;height:40px;color:var(--navy);background:#fff;border-radius:12px;place-items:center;display:grid}.round-btn:hover,.round-btn.active{color:var(--blue);background:#eff6ff;border-color:#bfdbfe}.chat-panel{border-radius:16px;flex:1;min-height:460px;padding:0;display:flex;overflow:hidden;box-shadow:0 4px 16px #0b1b3f0d}.pt-side{border:1px solid var(--line);background:#fff;border-radius:16px;flex-direction:column;align-self:start;display:flex;overflow:hidden;box-shadow:0 4px 16px #0b1b3f0d}.agent-card{color:#fff;background:radial-gradient(circle at 110% 120%,#22d3ee55 0,#0000 55%),radial-gradient(circle at 80% -20%,#60a5fa66 0,#0000 50%),linear-gradient(135deg,#1e40af,#2563eb 55%,#0ea5e9);padding:1.1rem 1.25rem 1.4rem}.agent-card-title{align-items:center;gap:.5rem;margin-bottom:1rem;font-size:.95rem;font-weight:700;display:flex}.agent-card-body{align-items:center;gap:1rem;display:flex}.agent-card-body>div{flex-direction:column;gap:.3rem;min-width:0;display:flex}.agent-card .avatar{background:linear-gradient(135deg,#0b1b3f,#1d4ed8);border:3px solid #fff;box-shadow:0 6px 18px #0b1b3f40}.agent-card .avatar-dot{border-width:3px}.agent-name{text-overflow:ellipsis;font-size:1.3rem;font-weight:700;overflow:hidden}.agent-role{opacity:.9;font-size:.88rem}.agent-wait{background:#ffffff26;border:2px solid #fff6;border-radius:50%;flex-shrink:0;place-items:center;width:64px;height:64px;display:grid}.presence-pill{color:#166534;background:#dcfce7;border-radius:999px;align-self:flex-start;align-items:center;gap:.4rem;padding:.2rem .7rem;font-size:.8rem;font-weight:700;display:inline-flex}.presence-pill i{background:currentColor;border-radius:50%;width:8px;height:8px}.pr-pill-busy{color:#92400e;background:#fef3c7}.pr-pill-offline,.pr-pill-invisible{color:#475569;background:#e2e8f0}.info-card{padding:1.1rem 1.25rem}.info-card h3{color:var(--navy);align-items:center;gap:.5rem;margin:0 0 .5rem;font-size:.98rem;display:flex}.info-card h3 svg{color:var(--blue-600)}.info-item{border-top:1px solid #eef2f7;align-items:center;gap:.85rem;padding:.7rem 0;display:flex}.info-icon{color:var(--navy);flex-shrink:0;place-items:center;width:22px;display:grid}.info-text{flex-direction:column;flex:1;gap:.1rem;min-width:0;display:flex}.info-text span{color:var(--muted);font-size:.8rem}.info-text strong{color:var(--navy);word-break:break-word;font-size:.93rem;font-weight:700}.info-text strong b{font-weight:700}.info-text strong .soft{font-weight:500}.info-item.inline .info-text{flex-direction:row;align-items:center;gap:1rem}.info-item.inline .info-text strong{font-weight:600}.avatar{color:#fff;letter-spacing:.02em;background:linear-gradient(135deg,#1d4ed8,#06b6d4);border-radius:50%;flex-shrink:0;place-items:center;font-weight:700;display:inline-grid;position:relative}.avatar-img{object-fit:cover;border-radius:50%;width:100%;height:100%;display:block}.avatar-btn{background:0 0;border:0;border-radius:50%;padding:0;display:inline-grid}.avatar-btn:hover .avatar{box-shadow:0 0 0 3px #bfdbfe}.photo-dialog{flex-direction:column;align-items:center;gap:.85rem;display:flex}.photo-pick{background:0 0;border:0;border-radius:50%;padding:0;position:relative}.photo-pick .avatar{box-shadow:0 8px 24px #0b1b3f26}.photo-pick-badge{background:var(--blue-600);color:#fff;border:3px solid #fff;border-radius:50%;place-items:center;width:38px;height:38px;display:grid;position:absolute;bottom:6px;right:6px}.avatar-dot{border:2px solid #fff;border-radius:50%;position:absolute;bottom:0;right:0}.avatar-dot.pr-offline{background:#94a3b8}.staff-main{background:var(--bg);flex:1;min-height:0;overflow:auto}.central{grid-template-columns:340px minmax(0,1fr) 340px;height:100%;min-height:0;display:grid}.central-queues{border-right:1px solid var(--line);background:#fff;flex-direction:column;gap:.75rem;min-height:0;padding:1rem .9rem 0;display:flex}.cq-title{color:var(--blue);align-items:flex-start;gap:.6rem;display:flex}.cq-title h2{margin:0;font-size:1.05rem}.cq-title small{font-size:.8rem}.cq-search{gap:.5rem;display:flex}.search{border:1px solid var(--line);color:var(--muted);border-radius:10px;flex:1;align-items:center;gap:.4rem;padding:0 .6rem;display:flex}.search input{flex:1;min-width:0;box-shadow:none!important;border:0!important;padding:.5rem 0!important}.cq-filter select{width:100%}.cq-tabs{border-bottom:1px solid var(--line);grid-template-columns:1fr 1fr;display:grid}.cq-tabs button{white-space:nowrap;color:var(--muted);background:0 0;border:0;justify-content:center;align-items:center;gap:.4rem;padding:.6rem .3rem;font-size:.86rem;font-weight:600;display:flex}.cq-tabs button.active{color:var(--navy);box-shadow:inset 0 -2px 0 var(--blue-600)}.count{background:var(--red);color:#fff;border-radius:999px;padding:0 .42rem;font-size:.7rem;font-weight:700}.cq-queues{flex-direction:column;gap:.35rem;display:flex}.cq-queues button{border:1px solid var(--line);color:var(--navy);text-align:left;background:#fff;border-radius:10px;align-items:center;gap:.6rem;padding:.5rem .75rem;font-size:.86rem;font-weight:600;display:flex}.cq-queues button span:first-of-type{flex:1}.cq-queues button:hover{background:#f8fafc}.cq-queues button.active{background:var(--navy);border-color:var(--navy);color:#fff}.cq-count{color:var(--navy);background:#eef2f7;border-radius:999px;padding:0 .5rem;font-size:.74rem;font-weight:700}.cq-queues button.active .cq-count{color:#fff;background:#ffffff26}.cq-list-head{color:var(--navy);justify-content:space-between;align-items:center;font-size:.9rem;display:flex}.cq-list-head select{color:var(--muted);box-shadow:none;border:0;padding:.2rem;font-size:.8rem;font-weight:600}.queue-list{flex-direction:column;flex:1;gap:.5rem;margin:0 -.3rem;padding:.1rem .3rem .9rem;display:flex;overflow-y:auto}.queue-card{text-align:left;border:1px solid var(--line);background:#fff;border-radius:12px;gap:.7rem;width:100%;padding:.75rem;display:flex}.queue-card:hover{border-color:#bfdbfe}.queue-card.selected{background:#f5f9ff;border-color:#93c5fd;box-shadow:0 0 0 2px #2563eb1f}.channel-icon{width:36px;height:36px;color:var(--blue);background:#e0edff;border-radius:10px;flex-shrink:0;place-items:center;display:grid}.queue-card-body{flex-direction:column;flex:1;gap:.15rem;min-width:0;display:flex}.queue-card-head{justify-content:space-between;align-items:baseline;gap:.5rem;display:flex}.queue-card-head strong{font-size:.9rem}.queue-card-head time{color:var(--muted);white-space:nowrap;font-size:.75rem}.queue-card-sub{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:.8rem;overflow:hidden}.queue-card-foot{justify-content:space-between;align-items:center;gap:.5rem;display:flex}.queue-card-preview{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;font-size:.85rem;overflow:hidden}.unread-dot{background:var(--blue-600);border-radius:50%;flex-shrink:0;width:9px;height:9px}.central-empty{text-align:center;flex-direction:column;grid-column:span 2;justify-content:center;align-items:center;gap:.5rem;padding:2rem;display:flex}.central-empty img{opacity:.4;width:72px}.central-chat{flex-direction:column;gap:.75rem;min-height:0;padding:.9rem;display:flex}.central-chat.wide{grid-column:span 2}.central-chat .chat{border:1px solid var(--line);border-radius:16px;overflow:hidden;box-shadow:0 4px 16px #0b1b3f0d}.ws-head{border:1px solid var(--line);background:#fff;border-radius:16px;flex-wrap:wrap;align-items:center;gap:.6rem;padding:.6rem .8rem;display:flex;box-shadow:0 4px 16px #0b1b3f0d}.ws-head .icon-btn{color:var(--navy)}.ws-head-main{flex-direction:column;flex:1;gap:.15rem;min-width:180px;display:flex}.ws-head-main small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.chat-actions{flex-wrap:wrap;align-items:center;gap:.4rem;display:flex}.btn.square{padding:.55rem .65rem}.ws-peer{border:1px solid var(--line);background:#fff;border-radius:16px;align-items:center;gap:.75rem;padding:.6rem 1rem;display:flex}.ws-peer>div{flex-direction:column;gap:.1rem;display:flex}.ws-peer strong{color:var(--navy)}.ws-peer small{align-items:center;gap:.35rem;display:flex}.presence-pill.sm{padding:.05rem .5rem;font-size:.72rem}.agent-wait.sm{width:44px;height:44px;color:var(--blue);background:#eff6ff;border-color:#bfdbfe}.ws-alert{margin:0}.more-menu{position:relative}.more-pop{border:1px solid var(--line);z-index:10;background:#fff;border-radius:12px;flex-direction:column;min-width:210px;padding:.3rem;display:flex;position:absolute;top:calc(100% + .35rem);right:0;box-shadow:0 12px 30px #0b1b3f26}.more-pop button{text-align:left;color:var(--navy);background:0 0;border:0;border-radius:8px;align-items:center;gap:.55rem;padding:.5rem .7rem;font-size:.88rem;display:flex}.more-pop button:hover{background:#f1f5f9}.central-info{flex-direction:column;gap:.75rem;min-height:0;padding:.9rem .9rem .9rem 0;display:flex;overflow-y:auto}.ci-title{align-items:center;gap:.5rem;margin:.45rem 0 .1rem;display:flex}.ci-title svg,.ci-card h4 svg,.ci-collapse svg:first-child{color:var(--blue-600)}.ci-card{border:1px solid var(--line);background:#fff;border-radius:14px;padding:.8rem 1rem}.ci-card h4{text-transform:none;letter-spacing:0;align-items:center;gap:.45rem;margin:0 0 .35rem;font-size:.9rem;display:flex}.ci-card .info-item{border-top:0;gap:.75rem;padding:.4rem 0}.ci-card .info-text span{font-size:.76rem}.ci-card .info-text strong{white-space:pre-wrap;font-size:.86rem}.ci-company{align-items:center;gap:.7rem;padding:.35rem 0 .45rem;display:flex}.ci-company>div{flex-direction:column;display:flex}.ci-company strong{color:var(--navy)}.ci-collapse{width:100%;color:var(--navy);background:0 0;border:0;align-items:center;gap:.45rem;padding:0;font-size:.9rem;font-weight:700;display:flex}.ci-collapse svg:last-child{margin-left:auto;transition:transform .15s}.ci-collapse svg.flip{transform:rotate(180deg)}.ci-prev{margin-top:.6rem}.prev-ticket{text-align:left;border:1px solid var(--line);background:#f8fafc;border-radius:8px;grid-template-columns:1fr auto;gap:.2rem .5rem;width:100%;margin-bottom:.4rem;padding:.5rem;font-family:ui-monospace,monospace;font-size:.8rem;display:grid}.pick-list{flex-direction:column;gap:.4rem;display:flex}.pick{text-align:left;border:1px solid var(--line);background:#fff;border-radius:10px;grid-template-columns:auto 1fr;align-items:center;gap:.1rem .5rem;padding:.6rem .75rem;display:grid}.pick small{grid-column:2}.pick:hover{border-color:var(--blue-600)}.muted-sound{color:var(--red)}.new-ticket.flow{gap:0;max-width:820px;height:calc(100vh - 60px - 3rem);min-height:480px;padding:0;overflow:hidden}.flow-head{border-bottom:1px solid var(--line);align-items:center;gap:.75rem;padding:.9rem 1.25rem;display:flex}.flow-head>div{flex:1}.flow-head h1{margin:0;font-size:1.2rem}.flow-chat{background:radial-gradient(circle at 15% 0,#e0ecff 0,#0000 45%),radial-gradient(circle at 100% 100%,#e0f7fb 0,#0000 40%),#f3f7fc;flex-direction:column;flex:1;gap:.5rem;padding:1.25rem;display:flex;overflow-y:auto}.flow-bot-icon{background:#fff;border-radius:50%;flex-shrink:0;width:34px;height:34px;padding:5px;box-shadow:0 2px 8px #0b1b3f1a}.flow-step{display:contents}.flow-user{align-self:flex-end;max-width:78%}.flow-user span{background:var(--bubble-mine);color:var(--navy);border-radius:16px 16px 4px;padding:.55rem .85rem;font-weight:600;display:inline-block;box-shadow:0 2px 8px #1d4ed814}.flow-options{gap:.45rem;max-width:520px;margin:.25rem 0 0 42px;display:grid}.flow-option{text-align:left;color:var(--navy);background:#fff;border:1.5px solid #bfdbfe;border-radius:12px;align-items:center;gap:.65rem;padding:.7rem .9rem;display:flex}.flow-option:hover{border-color:var(--blue-600);background:#f5f9ff}.flow-option-text{flex-direction:column;flex:1;gap:.1rem;display:flex}.flow-option.back{color:var(--muted);border-style:dashed;border-color:#cbd5e1;justify-content:center;font-weight:600}.warn-bubble{border:1px solid #fde68a;background:#fffbeb!important}.ticket-card-preview{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;font-size:.85rem;overflow:hidden}.menu-editor,.menu-level{flex-direction:column;gap:.5rem;display:flex}.menu-level .menu-level{border-left:2px solid #dbeafe;margin-left:1.5rem;padding-left:.85rem}.menu-row{flex-wrap:wrap;align-items:center;gap:.5rem;display:flex}.menu-row input{flex:1;min-width:180px}.menu-row select{min-width:200px}.chat{background:radial-gradient(circle at 15% 0,#e0ecff 0,#0000 45%),radial-gradient(circle at 100% 100%,#e0f7fb 0,#0000 40%),#f3f7fc;flex-direction:column;flex:1;width:100%;min-height:0;display:flex}.chat-list{flex-direction:column;flex:1;gap:.35rem;padding:1rem 1.25rem;display:flex;overflow-y:auto}.older{align-self:center}.system-msg{color:var(--muted);text-align:center;background:#fffc;border:1px solid #e2e8f0;border-radius:999px;align-self:center;margin:.3rem 0;padding:.25rem .7rem;font-size:.78rem;box-shadow:0 1px 4px #0b1b3f0d}.system-msg time{opacity:.7;margin-left:.3rem}.bubble-row{align-items:flex-end;gap:.5rem;max-width:78%;margin:.15rem 0;display:flex}.bubble-row.mine{flex-direction:row-reverse;align-self:flex-end}.bubble{background:#fff;border-radius:16px 16px 16px 4px;min-width:90px;padding:.55rem .85rem .4rem;box-shadow:0 2px 8px #0b1b3f12}.mine .bubble{background:var(--bubble-mine);border-radius:16px 16px 4px;box-shadow:0 2px 8px #1d4ed814}.bubble-author{color:var(--blue);margin-bottom:.15rem;font-size:.75rem;font-weight:700}.bubble-quote{border-left:3px solid var(--cyan);color:var(--muted);background:#0b1b3f0a;border-radius:6px;max-height:3.6em;margin-bottom:.3rem;padding:.3rem .5rem;font-size:.8rem;overflow:hidden}.bubble-text{white-space:pre-wrap;word-break:break-word;font-size:.93rem}a.bubble-text{color:var(--blue-600)}.bubble-img{border-radius:10px;max-width:280px;max-height:260px;margin-bottom:.25rem;display:block}.bubble audio{max-width:260px;height:36px}.bubble-file{color:var(--navy);background:#0b1b3f08;border-radius:8px;align-items:center;gap:.4rem;margin-bottom:.2rem;padding:.45rem .6rem;text-decoration:none;display:flex}.bubble-file small{color:var(--muted)}.bubble-meta{color:var(--muted);justify-content:flex-end;align-items:center;gap:.25rem;margin-top:.1rem;font-size:.7rem;display:flex}.bubble-meta .read{color:var(--cyan)}.reply{opacity:0;transition:opacity .15s}.bubble-row:hover .reply{opacity:1}.typing{color:var(--muted);padding:.2rem .3rem;font-size:.8rem;font-style:italic}.composer{border-top:1px solid var(--line);background:#fff;flex-direction:column;gap:.4rem;padding:.75rem 1rem;display:flex}.composer.disabled{color:var(--muted);text-align:center;padding:1rem;font-size:.9rem}.composer-row{align-items:center;gap:.5rem;display:flex}.composer-input{border:1px solid var(--line);background:#fff;border-radius:22px;flex:1;align-items:center;padding-right:.3rem;display:flex;position:relative}.composer-input:focus-within{border-color:var(--blue-600);box-shadow:0 0 0 3px #2563eb22}.composer-input textarea{resize:none;background:0 0;border-radius:22px;flex:1;min-height:42px;max-height:140px;padding:.6rem 1rem;box-shadow:none!important;border:0!important}.send-btn{background:#1d4ed8;border-radius:12px;padding:.6rem 1.15rem}.send-btn:disabled{opacity:.5}.emoji-pop{border:1px solid var(--line);z-index:5;background:#fff;border-radius:14px;grid-template-columns:repeat(8,1fr);gap:.15rem;padding:.5rem;display:grid;position:absolute;bottom:calc(100% + .5rem);right:0;box-shadow:0 12px 30px #0b1b3f26}.emoji-pop button{background:0 0;border:0;border-radius:8px;padding:.3rem;font-size:1.25rem;line-height:1}.emoji-pop button:hover{background:#eff6ff}.composer-reply,.composer-file{color:var(--muted);background:#f1f5f9;border-radius:8px;align-items:center;gap:.5rem;padding:.35rem .6rem;font-size:.82rem;display:flex}.composer-reply span,.composer-file span{text-overflow:ellipsis;white-space:nowrap;flex:1;overflow:hidden}.composer-file img{border-radius:6px;height:42px}.admin-page{max-width:1280px;margin:0 auto;padding:1.5rem}.grid-wrap{border:1px solid var(--line);border-radius:var(--radius);background:#fff;margin-top:.75rem;overflow:hidden}.grid-toolbar{border-bottom:1px solid var(--line);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:.75rem;padding:.65rem .75rem;display:flex}.grid-toolbar-left{flex-wrap:wrap;align-items:center;gap:.5rem;display:flex}.grid-scroll{overflow-x:auto}table.grid{border-collapse:collapse;width:100%;font-size:.88rem}.grid th{text-align:left;text-transform:uppercase;letter-spacing:.03em;color:var(--muted);border-bottom:1px solid var(--line);white-space:nowrap;-webkit-user-select:none;user-select:none;background:#f8fafc;padding:.6rem .75rem;font-size:.76rem}.grid th.sortable{cursor:pointer}.grid th svg{vertical-align:-2px;margin-left:.2rem}.grid td{border-bottom:1px solid #f1f5f9;padding:.6rem .75rem}.grid tr.clickable{cursor:pointer}.grid tr.clickable:hover td{background:#f8fbff}.modal-backdrop{z-index:50;background:#0b1b3f66;place-items:center;padding:1rem;display:grid;position:fixed;inset:0}.modal{background:#fff;border-radius:16px;flex-direction:column;width:min(520px,100%);max-height:92vh;display:flex;box-shadow:0 30px 60px #0b1b3f40}.modal.wide{width:min(860px,100%)}.modal header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;padding:1rem 1.25rem;display:flex}.modal header h2{margin:0}.modal-body{padding:1.25rem;overflow-y:auto}.modal footer{border-top:1px solid var(--line);justify-content:flex-end;gap:.5rem;padding:.85rem 1.25rem;display:flex}.history{flex-direction:column;gap:.2rem;max-height:180px;display:flex;overflow-y:auto}@media (width<=1250px){.central{grid-template-columns:300px minmax(0,1fr)}.central-info{display:none}.central-chat.wide{grid-column:auto}}@media (width<=1100px){.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.portal-side{display:none}}@media (width<=1000px){.portal-ticket{grid-template-columns:minmax(0,1fr)}.pt-side{order:-1}}@media (width<=760px){.send-btn{padding:.6rem .8rem}.central{grid-template-columns:1fr}.central-queues{display:none}.form.two-cols{grid-template-columns:1fr}.span2{grid-column:auto}.topnav{display:none}.kpis{grid-template-columns:1fr}.hero-art,.user-menu-text{display:none}.pg-search{flex:1;min-width:0}.bubble-row{max-width:92%}}